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If your question is not answered below. Please reach out to us via our live chat at the bottom right.
The way we can offer such affordable pricing is because content creators prefer to be booked through us and then work out the finer details with you on what is required.
You make a secure payment for the selected package you want, we hold onto the money whilst you and the content creator get the ball rolling.
If after booking you and the content creator have any differences in what is expected, we cancel the project and refund you! Simple!
We have 24/7 365 support! The fastest way is via the chat at the bottom right of the website. A REAL HUMAN will help you immediately.
We want you to be happy!
We expect all creators to respond to a booking within 24 hours on weekdays.
The first thing that will happen is that you will both communicate with each other so that each side can understand EXACTLY what ideas each of you have.
Bounce ideas back and forth. Explain what you want, or what you don't want!
They will then send you a video for you to approve or request any changes to be made.
Only after YOU APPROVE the video content will they then post it for the world to see!
About a week after the campaign is posted to social media, the creator will send you a detailed document showing how many viewers saw it, how many comments and likes it received and can personally answer any questions that you might have.
That's exactly the reason why it's better to connect with influencers through Klout Pulse!
WE WANT YOU TO BE HAPPY!
We will act as a mediator between both parties to come to a fair resolution.
But remember, it's important to have realistic expectations.
If the content creator is sending people to your website, we strongly suggest giving each of them a 'promo code' that their fans can use when ordering from you.
This way you can see exactly where your new customers are coming from.
Hiring more than one content creator for a campaign? It would be best to give each content creator a unique 'promo code' so you have even more insight into how your new customers discovered you.
